About after-sales service

UNIFIVE has a fine-grained after-sales service system and has received high evaluations. This page introduces UNIFIVE after-sales service.

Customers who are considering buying UNIFIVE AC adapter products, we receive more inquiries about after-sales service after sales. UNIFIVE strives to be able to respond to various demands so that you can use it with confidence after purchasing the product.

After-sales service case

Creation of customer request materials such as "Creating / updating related to environmental materials" and "Investigation of prohibited substances"

At the UNIFIVE China Factory, we strive to ensure conformity criteria by managing from the supplier manufacturer and the material manufacturer of the AC adapter to the management at the manufacturing site, and provide safe products meeting the environmental standards to customers.

Issuance of non-applicable certificate

In relation to the UNIFIVE AC adapter included in the customer's product, "Export Trade Control Order Appended Table 1 items 1 to 15" and "Export Trade Control Order Attached Table 1 16" Certificate "will also be issued.

Failure in market

Even when trouble occurs in the market use of the AC adapter, we will promptly analyze the cause and investigate the cause, we will propose improvements plan to customers and provide safe and secure products.

Change of specification

UNIFIVE notifies the customer in advance by notifying the parts change etc. and makes changes after confirming the approval if changes are involved in the parts etc. mounted on the AC adapter.

Other

We also provide advice on customer's product development, from proposals to plans in overseas and other destinations, as well as information on necessary acquisition standards at destination.

You can get the product catalog in PDF.

Product initiatives

Since 1989, UNIFIVE has maintained the quality of their AC power adapters and switching power supplies through a rigorous quality,

see more